ReturnX Digital (Pty) Ltd
Last updated: 15 January 2026
ReturnX Digital (Pty) Ltd (“ReturnX”, “we”, “us”, “our”) is a digital marketing and performance advertising agency operating at https://returnx.co.
We respect your privacy and are committed to protecting personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) and, where applicable, international data protection principles.
This Privacy Policy explains how we collect, use, store, and protect personal information.
We may collect and process the following categories of information:
a. Information you provide directly
Name and surname
Email address
Phone number
Company details
Any information submitted via contact forms, lead forms, onboarding forms, or communications
b. Information collected automatically
IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar tracking technologies
c. Marketing and lead data
Lead data submitted via forms, landing pages, or advertising campaigns
Data provided by users who engage with campaigns managed by ReturnX on behalf of clients
We process personal information for the following purposes:
Providing and improving our services
Managing client relationships and communications
Operating digital marketing, lead generation, and advertising campaigns
Analytics, performance measurement, and reporting
Compliance with legal and regulatory obligations
Authentication and security (including third-party login providers such as Google)
We do not sell personal information as a standalone commercial activity.
We process personal information based on:
Consent (where required)
Contractual necessity
Legitimate business interests
Legal obligations
Users may withdraw consent at any time where consent is the lawful basis for processing.
We may share personal information with:
Clients, where data is collected on their behalf
Technology partners and service providers (e.g. hosting, analytics, CRM, authentication services)
Advertising and analytics platforms (e.g. Google, Meta), where applicable
All third parties are required to process data securely and lawfully.
Personal information may be processed or stored outside South Africa. Where this occurs, we ensure appropriate safeguards are in place to protect personal information.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or contract.
We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
No system is completely secure, but we actively work to maintain industry-appropriate safeguards.
You have the right to:
Access personal information we hold about you
Request correction or deletion
Object to or restrict processing
Withdraw consent
Lodge a complaint with the Information Regulator (South Africa)
Requests can be submitted using the contact details below.
We use cookies and similar technologies to improve user experience and measure performance. You may control cookies through your browser settings.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
ReturnX Digital (Pty) Ltd
Website: https://returnx.co
Email: info@returnx.co